Since 2012, Brigade Mondaine® has brought together a selection of luxury lingerie designers, leather and latex pieces, BDSM and bondage accessories, body jewelry, sex toys, and intimate objects chosen for their aesthetic and quality of craftsmanship. The house is neither a traditional sex shop nor a classic lingerie boutique. It combines an international e-shop with a private boutique located in the 5th arrondissement of Paris, where pieces are presented in a confidential setting.

Two options are available to you. You can order online, with delivery in France, Europe, and internationally, or discover our selection at our private boutique in Paris. During the week, the boutique is accessible with or without an appointment, subject to availability. On Saturdays, it is by appointment only.

Yes. We work directly with the brands and designers we select. Brigade Mondaine has been an official retailer and key account for Bordelle in France since 2012.

Our selection brings together between seventy and one hundred designers of luxury lingerie and BDSM accessories, some of which are exclusively available in our private Paris boutique. Brigade Mondaine is an official Upko retailer and has been a key account for Bordelle in France since 2012, offering one of the brand's most extensive selections in France. We also distribute Anoeses, UPKO, Couture de Nuit, Bracli, and many other designers chosen for the quality of their craftsmanship and the originality of their collections.

Discover all our designers

Yes, we ship to France, within the European Union, and internationally, subject to the import restrictions of each country.

Yes. Our customer service team can advise you on sizes, materials, fits, availability, and product selection via email or WhatsApp. We respond within 24 business hours.

Fits vary by designer. Consult the size guide on the product page or send us your measurements via WhatsApp or email. We will guide you to the size best suited to the chosen piece.

For lingerie, generally provide your bust measurement, under-bust measurement, waist measurement, and hip measurement. For certain harnesses, corsets, or bespoke pieces, additional measurements may be required.

When a size is unavailable, sign up for the waiting list on the product page. You will be notified by email if the item comes back in stock. However, some limited collections are not restocked.

In some cases, yes. We can look into a special order, a non-listed size, or a specific request with the designer. Please contact us specifying the brand, model, color, and size you are looking for.

These products are sourced, prepared or made after your purchase is confirmed. The lead time and specific conditions are stated on the product page. A cancellation request for order processing purposes must be submitted within 6 hours. After this time, changes may no longer be possible. Your statutory right of withdrawal and statutory warranties remain unaffected.

The lead time depends on the designer and can be up to 75 working days. You will be informed before or when placing your order.

Withdrawal is excluded for goods made to your specifications or clearly personalised. A standard product sourced or manufactured after ordering is not excluded for that reason alone. Statutory warranties remain applicable.

We take particular care with our visuals, but the display may vary depending on the screen. Slight differences may also exist depending on the materials and production batches.

No. You can place an order without creating a customer account. Creating an account is optional and allows you to more easily retrieve your information and order history.

Depending on the country and eligibility, you can pay by credit card, PayPal, Klarna, SEPA bank transfer, gift card, and various local payment methods offered at checkout.

Yes, subject to acceptance by the provider. PayPal may offer payment in 4 installments. Klarna allows payment in 3 interest-free installments for orders of €500 or more for eligible customers and countries.

Yes. Payments are secure and encrypted by our service providers. Brigade Mondaine does not have access to your bank details and does not store them.

No. The payment is discreet and does not show the name Brigade Mondaine on bank statements.

Orders are processed and shipped only after receipt of payment. Please include your name and order number in the payment reference.

Contact contact@brigademondaine.fr promptly. An order already prepared, dispatched or commissioned from a designer may no longer be logistically modifiable. Statutory withdrawal and warranty rights remain applicable. Payment-provider fees are not deducted from legally required refunds.

No. Unless otherwise indicated, promotional offers cannot be combined, are not retroactive, and do not apply to gift cards or products marked as excluded from discounts.

Yes. The products are carefully protected and wrapped in tissue paper. The package is neutral and the name Brigade Mondaine does not appear on the outer packaging.

Yes. Our orders are carefully prepared, the parcel is delicately scented, and treats, updated according to the time of year, accompany your selection.

For domestic and European shipments, the outer packaging does not reveal the nature of your purchase. For international shipments, a customs declaration may be legally required.

Yes. Your data is used solely for order processing, customer service, and communications you have consented to. Our business deals with intimate matters, so discretion is an integral part of our service.

Privacy Policy

Orders confirmed before 12:00 PM Paris time are generally prepared and shipped the same day. Those confirmed after 12:00 PM are processed the next business day, excluding weekends, public holidays, and annual closures.

Standard delivery generally takes 2 to 5 business days. Express delivery takes an average of 24 to 48 hours. These timeframes are indicative and begin after shipment.

Standard delivery generally takes 2 to 10 business days. Express delivery takes an average of 48 hours. Customs formalities may extend these timeframes.

Yes. Eco shipping uses the least expensive available carrier and may include drop-off point delivery. To ensure home delivery, select Express shipping when available.

An email containing the tracking number is sent to you as soon as your order ships. If you cannot find it, please check your spam folder or contact our customer service team.

Contact us with your order number. We will check the shipment and, if necessary, open an inquiry with the carrier. No reshipment or compensation can be provided before this inquiry is closed.

Brigade Mondaine contacts you to review the situation. Costs attributable to you and legally recoverable are specified before reshipment. Non-collection is not itself withdrawal. Store credit cannot be imposed instead of a legally required refund. Availability at a collection point alone does not transfer risk.

Do not accept it. Report the issue to the carrier immediately and contact us the same day, or at the latest by the next business day, with photographs of the package and the products.

Please contact us on the day of receipt or the following business day, providing your order number and attaching photographs. Once verified, we will offer you an appropriate solution.

Report non-delivery promptly to contact@brigademondaine.fr with your order number. Brigade Mondaine checks tracking and opens a carrier investigation if necessary. Neither an internal 60-day deadline nor an investigation can remove or suspend statutory rights.

France: collection point free from €100 including VAT, otherwise €6; home Economy €10; Express €20. EU: collection point free from €250, otherwise €15; home Economy €25 below the threshold; Express €35. Other international destinations: Economy free from €500, otherwise €35; Express €50. United States: €60 flat rate, no free delivery. Boutique collection is free. Restrictions, heavy or bulky item surcharges and full terms are in Article 5 of the General Terms and Conditions of Sale. Statutory rights for loss or damage remain applicable.

For deliveries outside the European Union, import duties, taxes, or administrative fees may be requested by local authorities or the carrier. These are not included in the price and remain the responsibility of the recipient.

Yes. Customers residing and receiving deliveries outside the European Union are eligible for billing excluding French VAT. However, local taxes may be required upon arrival.

For deliveries outside the EU, legally payable import duties, taxes and charges remain the recipient’s responsibility under the General Terms and Conditions of Sale. Contact Brigade Mondaine if you refuse or encounter difficulties. Any costs are assessed individually against evidence and applicable law; no automatic deduction may reduce a legally required refund.

Import regulations vary by country. It is the customer's responsibility to verify that the ordered products are permitted in the destination country. Certain products containing batteries, liquids, or other regulated materials may be subject to restrictions.

For a distance purchase, notify withdrawal within 14 days of receipt, subject only to statutory exceptions. Use the website’s withdrawal page, email contact@brigademondaine.fr or any other unambiguous declaration. Prior authorisation is not required. Return the goods within 14 days of notification. See Article 4 of the General Terms and Conditions of Sale.

Withdrawal exclusions are limited to statutory cases, including goods made to your specifications or clearly personalised, and goods unsealed after delivery that cannot be returned for health or hygiene reasons. A product category, promotion, Outlet status, limited edition or gift pack alone does not exclude withdrawal. Statutory warranties remain applicable.

Article L. 221-28 of the Consumer Code notably excludes from the right of withdrawal goods unsealed after delivery that cannot be returned for reasons of hygiene or health protection. This rule applies to intimate products delivered sealed once the seal has been opened. Other exclusions apply to customized items or those made according to the customer's specifications. The applicable conditions are specified on the product pages and in our General Terms and Conditions of Sale.

Return products protected, with accessories and instructions, and retain proof of dispatch. Missing original packaging or labels does not automatically remove a statutory withdrawal right. Justified diminished value from handling beyond necessary inspection may be considered. Statutory hygiene exceptions remain applicable.

You bear direct return costs if informed before purchase, unless Brigade Mondaine covers them or the law provides otherwise. Brigade Mondaine bears the costs legally incumbent on it for defects or non-conformity. Protect the parcel and keep proof of dispatch; tracked shipping is recommended.

Brigade Mondaine does not offer discretionary exchanges for size, colour or model; a new order is required. Any statutory withdrawal right remains available for the original purchase. Statutory warranties, including replacement where required by law, remain applicable.

For statutory withdrawal, reimbursement is made without undue delay and within 14 days of notification. It may be withheld until the goods or proof of dispatch are received, whichever occurs first. A full withdrawal includes initial standard delivery costs. The original payment method is used unless expressly agreed otherwise without fees. Neither store credit nor payment-provider fees are imposed.

Mark the parcel and customs declaration ‘Retour de marchandise’ or ‘Return of goods’, not a new sale. Request instructions from contact@brigademondaine.fr before dispatch. Declarations must be accurate. Costs linked to an error are assessed against evidence and applicable rules, without automatic deduction from a legally required refund.

No. In-store purchases are made following presentation, advice, and the opportunity to try items on. They are firm and final, except in the case of a proven defect or non-conformity covered by legal warranties.

The gift card is valid for one year from its date of purchase.

No. It is non-divisible and must be used in a single transaction. If the order amount is less than its value, the remaining balance is forfeited. If it is greater, you may pay the difference using another payment method.

No. Gift cards are neither exchangeable nor refundable.

The shop is located at 4 rue du Fer à Moulin, 75005 Paris, near the Jardin des Plantes. It is situated at the back of the inner courtyard, past the large green gate which is open during the day, just to the right of the Haussmann building entrance.

The boutique is open from Monday to Friday, from 10:30 a.m. to 7:00 p.m. On Saturdays, it is by appointment only.

Yes. Only one visit is scheduled at a time. When you book, the entire boutique is reserved for you, and no other clients are received during your appointment.

Booking is strongly recommended and guarantees you will be seen at your chosen time slot. On weekdays, walk-in visits are only possible if the boutique is free. On Saturdays, access is by appointment only.

Book an appointment

On weekdays, the boutique offers a 30-minute Shopping Flash appointment and a 90-minute Shopping Privé appointment. On Saturdays, a 120-minute VIP appointment is available by reservation only. The conditions and available time slots are shown on the booking page.

Appointments are scheduled for one or two adults. Any visit involving more than two people must be requested in advance via email.

No. The private boutique is exclusively reserved for adults.

No. Animals are not allowed in the private boutique.

Yes. The boutique has a private fitting room. For hygiene reasons, however, certain intimate items cannot be tried on.

Yes. The prices in the private shop are identical to those displayed on the site.

On Saturdays, the boutique is open by VIP appointment only. The visit lasts 120 minutes and requires a €500 deposit, which is fully deducted from your purchases on the day of the appointment.

The VIP Pass is a gift card valid for one year that allows you to book an appointment at the private boutique. It is for single use only, non-exchangeable, and non-refundable. Saturday VIP appointments require a €500 deposit, which is fully deducted from any purchases made on-site on the day of the visit.

Yes. Tax-free shopping is available in-store for eligible customers residing outside the European Union, on purchases of €100.01 or more including tax. An original passport is required. A commission fee applies.

Customers residing and receiving delivery outside the European Union are billed excluding French VAT, which is approximately 20% less. This deduction is applied automatically during checkout, without any action on your part and without commission fees. Local taxes may, however, be required upon arrival in your country.

In-store, the purchase is paid including VAT and the PABLO tax refund, offered through FAIR TAX FREE, subsequently reimburses this VAT upon presentation of the tax-free form and your passport. Commission fees apply. Online, French VAT is simply not charged, so the deduction is immediate.

Yes. Select the Click & Collect option as your delivery method when finalizing your order.

Learn more about Click & Collect

Orders confirmed before 12:00 PM are generally prepared the same day and available starting at 2:00 PM. Those placed after 12:00 PM will be available the following business day. Please wait for the email confirming your order is ready before coming to the store. Pick-ups can be made Monday through Friday, from 10:30 AM to 7:00 PM.

The European General Product Safety Regulation, applicable since December 13, 2024, reinforces traceability and information requirements for products sold within the European Union. Product sheets may therefore specify the identity and contact details of the manufacturer, importer, or the responsible person within the European Union, the product's origin, as well as relevant safety warnings or information. Brigade Mondaine transmits the information provided by its brands and creators to ensure the transparency and traceability of its selection.

Always follow the creator's instructions. As a general rule, opt for a delicate hand wash in cold or lukewarm water using a mild detergent. Do not wring the piece and let it dry flat, away from any direct heat source.

Latex must be hand-washed with a suitable product, rinsed, and then dried thoroughly. Keep it away from light, heat, metal, oils, and greasy substances. Use only latex-compatible products for dressing and polishing.

Clean them gently with a soft, slightly damp cloth, then let them air dry. Avoid immersion, harsh products, heat, and prolonged exposure to the sun. Care products suitable for the type of leather may be used according to the designer's recommendations.

Follow the manufacturer's instructions and check if the product is waterproof. Use a cleaner compatible with its material, rinse it if permitted, dry it thoroughly and store it separately in a clean, dry place.

The choice depends on the usage and the material of the product. A water-based lubricant is generally the most versatile. Always check its compatibility with latex, silicone, and condoms before use.

You can write to us at team@brigademondaine.fr or contact us via WhatsApp at +33 7 82 96 78 96. Our customer service team responds within 24 business hours, Monday to Friday.

Customer Service Page