General Terms and Conditions of Sale
Brigade Mondaine is a trademark registered with the INPI since 2012 under number 3929948. The company MAISON BM is a limited liability company (SARL) registered with the Paris Trade and Companies Register under SIREN number 753 671 684. Intracommunity VAT FR63753671684 and EORI FR75367168400037.
The company publishes the site brigademondaine.fr, which is also redirected to by the address brigademondaine.com (hereinafter "Brigade Mondaine").
The site allows for the online purchase of designer lingerie and accessories. Any order implies full and complete acceptance of these General Terms and Conditions of Sale.
Article 1. Products and contractual information
1.1 Products
The Products offered for sale are those displayed on the site on the day of consultation, subject to stock availability. They comply with French legislation and applicable standards.
Product descriptions and essential characteristics form part of the contractual information. Photographs are prepared with care; colours may vary depending on screens, without affecting Brigade Mondaine's statutory conformity obligations.
For any questions regarding a Product, please contact contact@brigademondaine.fr.
1.2 Gift Cards
The Gift Card is purchased like a standard product. It is sent by email to the buyer by default, or to the beneficiary designated during the order. It is valid for one year from the date of purchase, is non-divisible, and must be used in a single transaction. It is neither refundable nor exchangeable and is not subject to VAT.
1.3 Price, VAT, and customs duties
Prices are expressed and payable in euros. VAT is calculated automatically upon order validation, according to the country of delivery. Orders delivered in France are subject to French VAT. Orders delivered to another country in the European Union are subject to the VAT of the destination country, which Brigade Mondaine collects and declares via the OSS one-stop shop since July 1, 2021. Orders delivered outside the European Union, including the United States, are not subject to any VAT.
Shipments to the United States. Since August 29, 2025, all goods shipped to the United States are subject to taxation from the first euro of declared value. Shipments are made DAP (Delivered At Place): import duties and taxes are not included in the price paid and are due by the recipient directly to the carrier, notably FedEx, at the time of delivery.
For any order outside the European Union, import duties and taxes are set by the customs administration of the destination country and remain the responsibility of the Customer. Brigade Mondaine cannot be held responsible for delays linked to customs formalities.
1.4 Special and custom-made orders
Made-to-measure Products may require up to 75 working days. Withdrawal is excluded only for goods made to the Customer’s specifications or clearly personalised under Article 4.4. Statutory warranties remain applicable.
1.5 Promotional offers
Promotional offers cannot be combined with each other, are valid once per order, and do not apply to shipping costs, unless otherwise stated. They do not apply to Gift Cards or Products marked as non-discounted. They are not retroactive and cannot be converted into cash.
1.6 Product safety
In accordance with the European General Product Safety Regulation (GPSR), applicable since December 13, 2024, Brigade Mondaine ensures transparency regarding the traceability of Products online and in its private boutique. The information displayed comes from the brands and designers.
Article 2. Orders and payments
2.1 Identification
The Customer can place an order without creating an account, or by creating a customer account if they wish. In both cases, they must provide their surname, first name, delivery address, phone number, and email address.
2.2 Validation
Validation of the order implies acceptance of these GTC. The sale is concluded upon full payment.
2.3 Payment methods
The Customer has several payment methods available to pay for their order. The payment is discreet and shows no mention of the brand on bank statements. No additional fees are applied by Brigade Mondaine, regardless of the payment method chosen.
Credit cards and electronic wallets. Payments by credit card (Visa, Mastercard, American Express, Carte Bancaire) and, depending on the device used, by Apple Pay or Google Pay, are processed by Shopify Payments, a payment solution from the Shopify platform certified to PCI DSS, the international standard for banking data security. Payments are encrypted and secured by strong authentication. Brigade Mondaine never has access to the Customer's banking data and does not keep any record of it.
PayPal, in one or more installments. Payment via PayPal allows you to pay by credit card, bank account, or with your PayPal balance. Payment in four installments free of charge is possible via PayPal, subject to acceptance by the latter. In case of acceptance, the contract is concluded directly between the Customer and PayPal, which acts as the lender, without any intervention from Brigade Mondaine. Information: paypal.com/fr/webapps/mpp/4x.
USDC Cryptocurrency. Brigade Mondaine accepts payment in USDC, processed by Shopify Payments, from a compatible digital wallet and on one of the networks offered at checkout. No network fees are charged to the Customer. This payment method is offered based on the Customer's country of residence. In case of cancellation, withdrawal, or refund, the amount is returned in USDC to the wallet used for the payment, on the same network. When the Customer has benefited from a reward linked to this payment method, the refunded amount may be reduced accordingly.
SEPA bank transfer. Bank fees linked to the transfer are the responsibility of the Customer, as Brigade Mondaine must receive the net amount of the order. The Customer should specify their name and the order number in the payment reference. Shipment occurs only after receipt of funds.
Other payment methods. Depending on the Customer's country, other local payment methods may be offered when validating the order.
Gift Cards. Brigade Mondaine Gift Cards can pay for all or part of an order. They are sent by email and are valid for one year from their purchase. The Gift Card is non-divisible and must be used in a single transaction. If the order amount is lower than its value, the balance is lost. If it is higher, the Customer completes the payment with another payment method. Gift Cards can be combined with each other, used with current promotions, and with free delivery. They are neither exchangeable nor refundable, and their purchase is not subject to VAT.
Payment in boutique. When making a purchase directly in the private boutique in Paris 5, payment is made by credit card on an electronic payment terminal. Payments are immediate and secure.
Legally required refunds, including following withdrawal, are made without deducting payment-provider fees.
2.4 Confirmation
A summary email is sent to the Customer after payment.
2.5 Anti-fraud controls
Brigade Mondaine reserves the right to request supporting documents before validating an order.
2.6 Tax-free purchase
Customers residing and receiving delivery outside the European Union benefit from VAT-free invoicing.
Article 3. Delivery
3.1 Order preparation times
All orders validated before 12:00 PM, Paris time, are prepared and shipped the same day. Orders validated after 12:00 PM are processed the next working day. These times do not include weekends, public holidays, and the annual summer closure period.
For Click & Collect orders, any order validated before 12:00 PM is prepared the same day and available for pickup from 2:00 PM. Orders validated after 12:00 PM are available the next working day from 10:00 AM. The Customer receives an email as soon as their order is ready and must imperatively wait for this confirmation before coming to the private boutique.
3.2 Delivery times
Delivery times vary depending on the shipping method chosen during the order. For France, standard delivery takes on average 2 to 5 working days and express delivery 24 to 48 hours. For international, standard delivery takes on average 2 to 10 working days and express delivery 48 hours.
These times do not include weekends and public holidays. They are given as an indication and may vary according to the carrier, destination, or exceptional circumstances beyond Brigade Mondaine's control.
3.3 Packaging
Parcels are discreet, and Products are protected and wrapped in tissue paper. The name Brigade Mondaine does not appear on the parcel.
3.4 Customs and responsibilities
The Customer must not accept a damaged or opened parcel.
Customs duties and import taxes are set by the customs administration of the destination country and remain the responsibility of the Customer.
The Customer is solely responsible for compliance with the laws of their country concerning the import of the Products purchased. Certain items may be subject to local restrictions or an import ban. Restrictions depend on the Product's characteristics, its origin and the destination country.
Explosives, hazardous substances, flammable items, and products containing built-in batteries are subject to strict regulations in international transport. It is the Customer's responsibility to verify the possibility of importing these Products into their country.
In case of refusal of the parcel by the Customer, non-payment of due duties and taxes, or local import prohibition, the fees charged to Brigade Mondaine to recover the parcel are charged to the Customer. If the parcel is destroyed by local authorities or returned to Brigade Mondaine, all costs related to this procedure, whether transport, customs, destruction, or repatriation, are also charged to the Customer and deducted from any possible credit.
Brigade Mondaine cannot be held responsible in case of blockage, seizure, prohibition, or destruction of Products by local authorities due to the regulations applicable in the country of delivery.
3.5 Damaged or incomplete products
Please check the Products on receipt and promptly report any damage or missing item to contact@brigademondaine.fr, quoting the order number and, where possible, providing photographs. Reporting on the day of receipt or the next working day helps processing but is not a condition for exercising statutory warranties.
For defective or non-conforming Products, Brigade Mondaine applies the statutory warranties and bears the costs for which it is legally responsible. The Customer retains all remedies and choices provided by law.
3.6 Non-delivery
For non-delivery or stalled tracking, the Customer contacts contact@brigademondaine.fr with the order number. Brigade Mondaine checks the situation and opens a carrier investigation where necessary.
A carrier investigation does not suspend or remove the Customer’s statutory rights, including remedies for late delivery or non-delivery. Internal reporting deadlines cannot shorten statutory time limits. Delivery, termination and refunds are handled in accordance with the French Consumer Code.
3.7 Unclaimed, refused, or abandoned package at a relay point
The Customer should collect the parcel within the carrier’s stated deadline. For an uncollected or refused parcel or an incorrect address, Brigade Mondaine contacts the Customer to review the situation. Any costs attributable to the Customer and legally recoverable are specified before reshipment.
Failure to collect a parcel is not in itself a withdrawal declaration. A decision to withdraw must be communicated unambiguously. Statutory refund rights remain applicable where available.
For consumer sales, the risk of loss or damage passes when the Customer or a designated third party takes physical possession. Availability at a collection point or a delivery notice does not constitute possession. Specific statutory rules apply if the Customer appoints a carrier other than those offered by Brigade Mondaine.
Article 4. Returns, withdrawal, and refunds
4.1 Right of withdrawal
For a distance purchase, the Customer has the statutory fourteen (14) days from receipt of the Products to notify withdrawal, subject only to applicable statutory exceptions.
Withdrawal may be notified using the website’s withdrawal page, by email to contact@brigademondaine.fr, by post to MAISON BM, 4 rue du Fer à Moulin, 75005 Paris, France, or through any other unambiguous declaration identifying the Customer and order.
A declaration submitted using the electronic functionality receives an acknowledgement on a durable medium stating its contents and the date and time of submission. Brigade Mondaine supplies practical return instructions. Prior authorisation is not required to exercise withdrawal.
4.2 Conditions for returns
Products must be returned without undue delay and within fourteen (14) days of notifying withdrawal. The Customer bears direct return costs if informed before purchase, unless Brigade Mondaine covers them or the law provides otherwise.
Please return Products adequately protected, with accessories and instructions, and keep proof of dispatch. Original packaging and labels facilitate processing; their absence or alteration alone does not automatically remove an available statutory withdrawal right.
Under Article L221-23 of the French Consumer Code, the Customer may be liable for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Any deduction for diminished value must be justified. The hygiene exceptions in Article 4.4 remain applicable.
4.3 Returns from a country outside the European Union
For returns from outside the European Union, mark the parcel and customs declaration ‘Retour de marchandise’ or ‘Return of goods’ and state that it is not a sale. Contact contact@brigademondaine.fr for instructions before dispatch.
Declarations and supporting documents must be accurate. Customs charges caused by an error are assessed individually against supporting evidence and applicable rules. No automatic deduction may reduce sums legally owed to the Customer.
4.4 Excluded products
Withdrawal is excluded only in the cases provided by Article L221-28 of the French Consumer Code, including goods made to the Customer’s specifications or clearly personalised, and goods unsealed after delivery that cannot be returned for health protection or hygiene reasons.
The hygiene exception depends on the Product’s characteristics and a seal actually removed after delivery. Membership of a category such as lingerie, BDSM, latex, jewellery, stockings or cosmetics alone does not justify a blanket exclusion.
A standard Product sourced or manufactured after ordering is not thereby clearly personalised. Sale, Outlet, clearance, limited-edition Products and gift packs retain withdrawal rights unless a statutory exception specific to the goods applies.
Applicable exceptions are disclosed before purchase and do not limit statutory warranties for defects or non-conformity.
4.5 Refunds and credit notes
Where statutory withdrawal applies, Brigade Mondaine refunds the sums due without undue delay and within fourteen (14) days of notification. For goods, reimbursement may be withheld until receipt of the goods or evidence of dispatch, whichever occurs first, unless Brigade Mondaine offers to collect them.
For withdrawal from the entire order, the refund includes original delivery costs at the standard delivery rate offered. Extra costs of a more expensive delivery method expressly chosen by the Customer may be excluded. For partial withdrawal, delivery costs are treated in accordance with applicable rules and the order’s billing arrangements.
The original payment method is used unless the Customer expressly agrees to another method without extra charges. Payment-provider fees are not deducted from a legally required refund. Store credit cannot be imposed instead.
Commercial credits accepted by the Customer are issued as account-linked store credit, valid for one year and usable once under their terms. These commercial terms do not reduce statutory rights. Payment using a gift card or store credit does not remove any withdrawal right applicable to purchased Products; the corresponding credit is restored where that refund method applies.
4.6 Exchanges
Brigade Mondaine does not offer discretionary exchanges for a different size, colour or model; a new order is required. This does not limit an available statutory withdrawal right or statutory warranties, including replacement where required by law.
4.7 Products available to order
Some Products are available exclusively to order. This is clearly stated on the product page, together with their particular logistical arrangements and specific preparation or shipping times. The Customer acknowledges that delivery conditions for these Products may differ from Brigade Mondaine's usual shipments, particularly because of their dispatch location, weight, volume or transport method.
To make it easier to stop preparation or sourcing, the Customer is asked to request any change or cancellation within six (6) hours of placing the order, by email to contact@brigademondaine.fr. After this time, it may no longer be possible to stop processing. This practical arrangement does not remove any statutory right of withdrawal or remedies for defects or non-delivery. The only exclusions from withdrawal are those set out in Article 4.4.
When a Product is shipped from a country outside the European Union, shipment may take place under the DAP (Delivered At Place) Incoterm. Customs duties, import taxes and any administrative charges in the destination country are then borne entirely by the Customer. These shipments may be handled by DHL, FedEx or an equivalent international carrier.
Delivery costs for these Products may exceed Brigade Mondaine's usual charges. They are clearly stated before the order is confirmed. By confirming the order, the Customer acknowledges having read all these specific arrangements and accepting them without reservation.
Article 5. Shipping costs
Delivery costs are calculated according to the geographical area, the shipping method selected and the nature of the items ordered. Four zones are defined: France, the European Union, the United States and other international destinations.
France - Delivery to a collection point: free for purchases of €100 or more including VAT, €6 below this amount. Economy home delivery: €10. Express home delivery: €20.
European Union - Delivery to a collection point: free for purchases of €250 or more, €15 below this amount. Economy home delivery: €25 below this amount. Express home delivery: €35
Other international destinations - Economy home delivery: free for purchases of €500 or more, €35 below this amount. Express delivery: €50.
United States. Standard delivery: a flat rate of €60. No free delivery is offered to this destination because the constraints and associated charges of U.S. customs regulations have a substantial impact on shipping costs.
Collection from the Paris 5 boutique: Free, with no minimum purchase.
Free delivery uses the least expensive carrier. Delivery times may vary according to the destination. Transport insurance terms do not limit the Customer's statutory rights or Brigade Mondaine's obligations.
Some items may incur additional delivery costs because of their weight or size; this is clearly stated on the product page.
Article 6. Private boutique and VIP appointments
6.1 Private appointments
The Paris 5 private boutique is accessible by private appointment, for a maximum of two people. Online booking is recommended. The private boutique is not accessible to minors, and animals are not allowed.
The prices in the private boutique are strictly identical to those on the brigademondaine.fr site. The Customer may consult all prices on a tablet provided during the appointment.
Sales concluded in the Paris private boutique are made after the Customer has tried on and checked the Products. They are firm and final and are not eligible for any right of return, exchange, or refund, except in the case of a proven defect or non-conformity in the sense of legal guarantees. The Customer acknowledges being fully informed of the final nature of any sale made in the private boutique.
6.2 VIP Pass and deposits
The VIP Pass is a gift card valid for one year for an appointment in the private boutique. It is indivisible, non-refundable, and non-exchangeable.
Saturday VIP appointments require the payment of a deposit, which is deducted from purchases on the day of the appointment. The deposit is forfeited if the cancellation is not notified at the latest by the day before.
6.3 Tax-free shopping and eligibility conditions
Tax-free shopping is offered to customers residing outside the European Union for any purchase in-store from €100.01 incl. VAT excluding costs, in partnership with FAIR TAX FREE. A commission fee is charged.
To benefit from this, the customer must be 16 years of age or older, reside outside the European Union, and stay in Europe for a duration of less than six months. The original passport is required at the time of purchase. Items must be purchased for strictly personal use, and the purchase must be made in its entirety by the person whose name appears on the tax-free slip.
Services and purchases made on brigademondaine.fr are not eligible for tax-free shopping, which is granted only in compliance with the legal conditions in force.
Article 7. Personal data
The data collected is used for processing orders and managing customer relations. It is hosted by Shopify International Limited, which acts as a processor for the operation of the online store, sending emails and newsletters, and processing payments. Data necessary for shipping is transmitted to Packlink, a shipping management provider, as well as to the carriers responsible for delivery. Consequently, certain data may be transferred outside the European Union, particularly to Canada and the United States, within the framework of appropriate safeguards provided for by the GDPR.
In accordance with the GDPR and the Data Protection Act, the Customer has the right to access, rectify, delete, object to, and port their data.
Any request should be addressed to pdp@brigademondaine.fr or to MAISON BM, 4 rue du Fer à Moulin, 75005 Paris. Details regarding processing can be found in the privacy policy.
Article 8. Force majeure, legislation and intellectual property
8.1 Force majeure
In the event of force majeure preventing delivery for more than one month, each party may terminate the sale. Brigade Mondaine will then refund the price of the undelivered Product.
8.2 Local legislation and customs
The Customer must verify the legality of importing the Products into their country. Customs and import duties are the responsibility of the Customer.
8.3 Intellectual property
All elements of the site are protected by copyright and intellectual property law. Any unauthorized reproduction is prohibited. Visuals are retouched and are not contractually binding.
8.4 Applicable law and disputes
These T&Cs are governed by French law. In the event of a dispute, an amicable solution will be sought as a priority.
8.5 Consumer mediation
In accordance with Articles L. 612-1 et seq. of the Consumer Code, any consumer may resort to a consumer mediator free of charge for the amicable resolution of a dispute with Brigade Mondaine, after having submitted a prior written complaint that has remained unresolved.
The competent mediator is the one designated by the FEVAD: FEVAD Consumer Mediator, 60 rue La Boétie, 75008 Paris, France. The mediator can be contacted according to the procedures specified on their website, www.mediateurfevad.fr.
Article 9. Legal notice
Publisher: MAISON BM SARL, capital of 24,000 euros, RCS Paris, SIREN 753 671 684, intra-community VAT FR63753671684, EORI FR75367168400037. Head office: 4 rue du Fer à Moulin, 75005 Paris, France.
Hosting: Shopify International Limited, 2nd Floor, 1-2 Victoria Buildings, Haddington Road, Dublin 4, D04 XN32, Ireland.
Contact: contact@brigademondaine.fr. Data protection: pdp@brigademondaine.fr. CNIL declaration no. 1620071.
