Privacy Policy
Brigade Mondaine pays special attention to the protection of its customers' personal data and is committed to ensuring the best possible protection, in compliance with the General Data Protection Regulation and the French Data Protection Act (Loi Informatique et Libertés) of January 6, 1978, in its consolidated version. For any further information regarding the protection of personal data, you may consult the website of the Commission nationale de l’informatique et des libertés (CNIL) at www.cnil.fr.
Identity of the data controller
The customer's personal data is collected when visiting the site www.brigademondaine.fr, which the address www.brigademondaine.com also redirects to, by the company MAISON BM, a limited liability company with capital of twenty-four thousand euros, registered in the Paris Trade and Companies Register for the Brigade Mondaine brand, under SIREN number 753 671 684, intra-community VAT number FR63753671684 and EORI number FR75367168400037, with its registered office located at 4 rue du Fer à Moulin, 75005 Paris, France.
Data hosting
The website is hosted by Shopify International Limited, whose registered office is at 2nd Floor, 1-2 Victoria Buildings, Haddington Road, Dublin 4, D04 XN32, Ireland. Shopify provides the online sales platform and acts as a processor for operations carried out on behalf of MAISON BM. For certain features serving its own purposes, Shopify may also act as a separate data controller, as described in its privacy policy at https://www.shopify.com/legal/privacy/app-users.
To ensure the platform functions, certain data may be processed outside the European Union, particularly in Canada, a country recognized by the European Commission as offering an adequate level of protection, and in the United States. These transfers are governed by the safeguards provided for by the General Data Protection Regulation, in particular the standard contractual clauses adopted by the European Commission.
Personal data collected
Data is collected when the customer browses the site, creates an account, logs in, places an order—with or without a customer account—subscribes to the newsletter, uses contact forms, or shares information from the site via social media sharing buttons. The data collected includes first and last name, postal details, login identifier, telephone number, email address, IP address, order history, preferences, as well as delivery issues and complaints. The mandatory or optional nature of each item of data is indicated at the time of collection; certain data is also collected automatically due to your browsing on the site.
This information is used by Brigade Mondaine to process, invoice, ship, and track orders, provide after-sales service, prevent payment fraud, and, where applicable, proceed with the collection of unpaid orders. The processing of your data is based, depending on the case, on the performance of the contract that binds us, on compliance with our legal obligations—particularly accounting and tax—on our legitimate interest in fraud prevention, or on your consent when it is required, notably for newsletter subscription.
Payment data is processed directly by payment providers. MAISON BM does not store full card numbers or security codes; the limited information needed to track the transaction may appear in order management tools.
Purposes and legal bases
| Purpose | Legal basis | Retention |
|---|---|---|
| Orders, payment, delivery and after-sales service | Performance of the contract; legal obligations relating to applicable warranties | Time needed to process and follow up; restricted archiving where required by law or for the defence of rights |
| Invoices and accounting records | Legal obligation | Ten years |
| Customer account | Performance of the requested service; legitimate interest in managing the customer relationship | Three years from the last contact, subject to archiving obligations |
| Newsletter | Consent | Until consent is withdrawn or, for prospective customers, three years after the last active contact |
| Fraud prevention and handling complaints | Legitimate interest in securing transactions and defending MAISON BM's rights; legal obligation where applicable | Time needed to review the case, followed by the applicable legal obligations and time limits |
| Non-essential cookies and trackers | Consent where required | Periods stated in the cookie information and preference management module |
Mandatory information is needed to process the enquiry or order; without it, the relevant service may not be available. Other data is optional.
Recipients of the data
Your data is intended solely for authorized personnel at MAISON BM. It is communicated, to the strict extent necessary for order processing, after-sales service, and customer relationship management, to the following providers: Shopify, for site hosting, order management, and sending emails and newsletters; Shopify Payments and PayPal, for payment processing; Packlink, the shipment management provider; as well as the carriers responsible for delivery. Where required by law, your consent is obtained or an opportunity to refuse is offered to you before any transfer of your data.
MAISON BM does not sell its customer lists. Transfers to providers necessary for the service, as well as processing associated with optional tools and trackers, are governed by their purposes and, where required, by the visitor's consent. Cookie and advertising data-sharing preferences can be managed through the dedicated module and at https://brigademondaine.fr/pages/data-sharing-opt-out.
Cookies
Brigade Mondaine uses cookies to, among other things, save the contents of your cart and recognize the customer when they log in to the site. A banner is displayed during your first visit to obtain your consent for cookies and trackers that are not strictly necessary for the operation of the site, in particular those used for audience measurement. These cookies are only deposited after your agreement and are kept for a maximum duration of thirteen months.
You can change your preferences at any time via the cookie management module or disable cookies from your browser settings, bearing in mind that this deactivation may prevent access to certain essential features of the site, such as the shopping cart.
Newsletter
Brigade Mondaine gives you the possibility to be informed of new products and promotional offers by subscribing to the newsletter, based on your consent. You may withdraw this consent, modify your information, or unsubscribe at any time by clicking on the link provided for this purpose at the bottom of each newsletter, or by sending your request via email to contact@brigademondaine.fr.
Social networks
The modules offered on the site, in particular the sharing buttons, allow you to "like" or share a product, article, or any other information from the site on social networks. Using these services may result in data collection and exchange between the social networks concerned and Brigade Mondaine, with each social network acting as a separate data controller for the data it collects via its own tools. We invite you to consult the privacy policies of these networks to find out what information is collected. You can also log out of social networks before visiting our site if you do not want them to collect your information.
Personal data retention period
Customers' personal data is retained for as long as needed to manage orders and associated services, such as warranties and returns. Customer account data is retained for three years from the last contact, in accordance with Brigade Mondaine's retention policy. Accounting and invoicing records are retained for ten years to meet legal obligations. Data needed for a legal obligation, a warranty or a dispute may be kept in restricted archives for as long as necessary for that purpose. Data concerning prospective customers and newsletter subscribers who have never placed an order is retained for three years from the last active contact. Digital data is protected and secured within our IT system using appropriate tools, while paper records are kept in a secure, locked room equipped with an alarm system.
Your rights regarding your personal data
In accordance with the General Data Protection Regulation and the French Data Protection Act in force, you have the right to access, rectify, delete, object to, restrict the processing of, and—under the conditions provided by the regulations—the right to the portability of your data. Where processing is based on your consent, you may also withdraw it at any time, without affecting the lawfulness of the processing carried out before such withdrawal. Finally, you may define directives regarding the fate of your data after your death.
You can exercise these rights by sending your request by email to pdp@brigademondaine.fr, or by post to MAISON BM, 4 rue du Fer à Moulin, 75005 Paris, France. Proof of identity may be requested if there is reasonable doubt about your identity. Requests are processed as quickly as possible and, in principle, within one month. An extension may apply under the conditions provided for by the GDPR; in that case, the individual concerned will be informed within the first month.
If you believe, after contacting us, that your rights are not being respected, you have the right to lodge a complaint with the Commission nationale de l’informatique et des libertés, 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, www.cnil.fr.
