Shipping Policy

The terms below reproduce Articles 1.3, 3 and 5 of Brigade Mondaine’s General Terms and Conditions of Sale.

Article 3. Delivery

3.1 Order preparation times

All orders validated before 12:00 PM, Paris time, are prepared and shipped the same day. Orders validated after 12:00 PM are processed the next working day. These times do not include weekends, public holidays, and the annual summer closure period.

For Click & Collect orders, any order validated before 12:00 PM is prepared the same day and available for pickup from 2:00 PM. Orders validated after 12:00 PM are available the next working day from 10:00 AM. The Customer receives an email as soon as their order is ready and must imperatively wait for this confirmation before coming to the private boutique.

3.2 Delivery times

Delivery times vary depending on the shipping method chosen during the order. For France, standard delivery takes on average 2 to 5 working days and express delivery 24 to 48 hours. For international, standard delivery takes on average 2 to 10 working days and express delivery 48 hours.

These times do not include weekends and public holidays. They are given as an indication and may vary according to the carrier, destination, or exceptional circumstances beyond Brigade Mondaine's control.

3.3 Packaging

Parcels are discreet, and Products are protected and wrapped in tissue paper. The name Brigade Mondaine does not appear on the parcel.

3.4 Customs and responsibilities

The Customer must not accept a damaged or opened parcel.

Customs duties and import taxes are set by the customs administration of the destination country and remain the responsibility of the Customer.

The Customer is solely responsible for compliance with the laws of their country concerning the import of the Products purchased. Certain items may be subject to local restrictions or an import ban. Restrictions depend on the Product's characteristics, its origin and the destination country.

Explosives, hazardous substances, flammable items, and products containing built-in batteries are subject to strict regulations in international transport. It is the Customer's responsibility to verify the possibility of importing these Products into their country.

In case of refusal of the parcel by the Customer, non-payment of due duties and taxes, or local import prohibition, the fees charged to Brigade Mondaine to recover the parcel are charged to the Customer. If the parcel is destroyed by local authorities or returned to Brigade Mondaine, all costs related to this procedure, whether transport, customs, destruction, or repatriation, are also charged to the Customer and deducted from any possible credit.

Brigade Mondaine cannot be held responsible in case of blockage, seizure, prohibition, or destruction of Products by local authorities due to the regulations applicable in the country of delivery.

3.5 Damaged or incomplete products

Please check the Products on receipt and promptly report any damage or missing item to contact@brigademondaine.fr, quoting the order number and, where possible, providing photographs. Reporting on the day of receipt or the next working day helps processing but is not a condition for exercising statutory warranties.

For defective or non-conforming Products, Brigade Mondaine applies the statutory warranties and bears the costs for which it is legally responsible. The Customer retains all remedies and choices provided by law.

3.6 Non-delivery

For non-delivery or stalled tracking, the Customer contacts contact@brigademondaine.fr with the order number. Brigade Mondaine checks the situation and opens a carrier investigation where necessary.

A carrier investigation does not suspend or remove the Customer’s statutory rights, including remedies for late delivery or non-delivery. Internal reporting deadlines cannot shorten statutory time limits. Delivery, termination and refunds are handled in accordance with the French Consumer Code.

3.7 Unclaimed, refused, or abandoned package at a relay point

The Customer should collect the parcel within the carrier’s stated deadline. For an uncollected or refused parcel or an incorrect address, Brigade Mondaine contacts the Customer to review the situation. Any costs attributable to the Customer and legally recoverable are specified before reshipment.

Failure to collect a parcel is not in itself a withdrawal declaration. A decision to withdraw must be communicated unambiguously. Statutory refund rights remain applicable where available.

For consumer sales, the risk of loss or damage passes when the Customer or a designated third party takes physical possession. Availability at a collection point or a delivery notice does not constitute possession. Specific statutory rules apply if the Customer appoints a carrier other than those offered by Brigade Mondaine.

Article 5. Shipping costs

Delivery costs are calculated according to the geographical area, the shipping method selected and the nature of the items ordered. Four zones are defined: France, the European Union, the United States and other international destinations.

France - Delivery to a collection point: free for purchases of €100 or more including VAT, €6 below this amount. Economy home delivery: €10. Express home delivery: €20.

European Union - Delivery to a collection point: free for purchases of €250 or more, €15 below this amount. Economy home delivery: €25 below this amount. Express home delivery: €35

Other international destinations - Economy home delivery: free for purchases of €500 or more, €35 below this amount. Express delivery: €50.

United States. Standard delivery: a flat rate of €60. No free delivery is offered to this destination because the constraints and associated charges of U.S. customs regulations have a substantial impact on shipping costs.

Collection from the Paris 5 boutique: Free, with no minimum purchase.

Free delivery uses the least expensive carrier. Delivery times may vary according to the destination. Transport insurance terms do not limit the Customer's statutory rights or Brigade Mondaine's obligations.

Some items may incur additional delivery costs because of their weight or size; this is clearly stated on the product page.